Return & Refund Policy

Last updated: June 2026

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need proof of purchase.

To start a return, please contact us at shopjoris1@gmail.com. If your return is approved, we will provide instructions on how and where to send your package.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs.

Return shipping costs are non-refundable. If a refund is approved, the cost of return shipping will not be included in the refund amount.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. In these cases, we will cover the return shipping cost or provide a replacement or refund, depending on the situation.

European Union Cooling-Off Period

Notwithstanding the above, if the order is shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason and without justification.

Unless the item is defective or incorrect, return shipping costs remain the responsibility of the customer.

Refunds

We will notify you once we receive and inspect your return and inform you whether the refund is approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that banks or credit card providers may take additional time to process and post the refund.

If more than 15 business days have passed since approval, please contact us at shopjoris1@gmail.com.